One of the biggest overall problems at WPCAS is lack of supervision, which in turn is causing many of the other problems. During the shelter observation period, it seemed that no one was performing important duties normally associated with a Kennel Supervisor or a Field Supervisor. WPCAS also doesn’t have functional Standard Operating Procedures (SOPs), which are needed in order to ensure jobs such as enforcement of ordinances, shelter disinfection, providing care to animals and other critical tasks are done properly and uniformly.
In addition, the Weatherford Parker County Animal Shelter has a very unique campus. The campus is beautiful, but unlike most animal shelters that are housed solely in one building or in one tight cluster of buildings, WPCAS has numerous unattached buildings throughout the campus. Because it is so spread out, the animal shelter’s physical structure adds challenges to communication and to providing customer service. Complicating matters, Parker County Animal Control Officers (ACOs) are housed at WPCAS in a separate building, enforce separate ordinances, have different hours of operation, and care for all livestock. WPCAS relies on inmates who are rotated almost daily to perform most of the kennel cleaning duties, which adds challenges to properly managing an animal shelter. Finally, much more could be done proactively to prevent euthanasia at WPCAS.
Because change is often difficult for employees, management should implement changes recommended in this evaluation methodically with forethought and should notify employees of the changes in advance, through written memos/policies/procedures and in staff meetings.
For a comprehensive assessment of the Weatherford Parker County Animal Shelter, go to WPCAS LifeLine Animal Project.